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Introduction

  • Siebel Essentials is a comprehensive, technical course designed for implementation team members involved in the installation, configuration, or administration of Siebel CRM applications.
  • The course provides students with information about Siebel CRM applications architecture, functionality, and configuration.
  • Through hands-on labs, course participants learn about Siebel application navigation, data manipulation and queries. 
  • This course also teaches students how to perform the major tasks required for an initial Siebel deployment, including configuring a Siebel CRM application.

Who Can Benefit

  • Application Developers
  • Database Administrators
  • Developer
  • Support Engineer

Prerequisites

  • Familiarity with Web-based and client/server applications
  • Familiarity with application development
  • Basic Windows or NT navigation and file-management skills
  • Understanding of basic relational database concepts

Objectives

  • Describe the Siebel application architecture
  • Configure a Siebel application
  • Automate business rules in your Siebel application
  • Populate and migrate data into the Siebel database
  • Migrate data between environments
  • Navigate the Siebel application user interf

Skills Gained

  • Configure a Siebel application
  • Describe the steps required to install Siebel application software to set up your enterprise
  • Define your company structure
  • Describe the Siebel application architecture
  • Navigate the Siebel application user interface
  • Populate and migrate data into the Siebel database
  • Automate business rules in your Siebel application
  • Secure access to Siebel applications and data
  • Migrate data between environments
    Using Siebel CRM
  • Understanding Siebel Applications
    • Controlling Access to Data
  • Responsibilities and Views
  • Users, Positions, and Organizations
  • Implementing the Company Structure
  • Controlling Access to Customer Data
  • Controlling Access to Master Data
    • The Siebel Web Architecture
  • The Siebel Web Client
  • The Siebel Gateway Name Server
  • The Siebel Server
  • The Siebel Web Server Extension
  • The Siebel Database Server
    • Managing the Siebel Enterprise
  • Components and Parameters
  • Server Management
    • Siebel Client Types
  • The Siebel Web Client
  • The Siebel Mobile Web Client
  • The Siebel Wireless Web Client
  • The Siebel Developer Web Client
    Installation and Security
  • Securing Access to the Application
  • Installing Siebel Applications
    • The Siebel Application Architecture
  • Business Components
  • Party Business Components
  • Business Objects
    • Automating Business Processes
  • Siebel Business Services
  • Building and Testing Siebel Workflows
  • Deploying and Invoking Siebel Workflows
  • The Task UI
  • Creating a Task
  • Siebel Business Rules
  • Creating Siebel Business Rules
    • Data Integration
  • Introducing Enterprise Integration Manager
  • Creating Data Maps
  • Running Enterprise Integration Manager
    • Application Deployment Manager
  • Introducing Application Deployment Manager
  • Deploying Application Customizations
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